Auto messages

Auto messages are emails sent when something happens in your event, so you don't have to send confirmations by hand. A typical use is emailing each guest their ticket or guest confirmation as soon as they are added.

Each auto message combines a trigger (what starts it), recipients (who it goes to), an optional attachment, and the subject and message to send. Subject and message can include variables, so every recipient gets their own details.

To set up auto messages, you need the Admin permission on the event. Learn more about Permissions.

NoteAuto messages: available on the Professional plan.

Steps to create an auto message

1. Go to Events (main menu) > your event > Settings > Auto messages
2. Select New auto message
3. Configure the message. A new message comes prefilled to send each guest their confirmation when they are added, so you may only need to enter a reply-to email address:
   • Triggers — the message is sent when a guest is added to the event. Narrow it with Guest lists, and with By invitation? to send it only to guests who signed up through an invitation, or only to guests added directly
   • Recipients — the addresses it is sent to, such as the guest's email address. Select New recipient to add a fixed email address, such as your own
   • Attachments — select Tickets or confirmation to attach the guest's tickets if their guest list has 1 QR code per guest, or otherwise their guest confirmation. The attachments are named after the guest list and the guest, such as "Crew confirmation - Anna Svensson"
   • Subject and Message — the email content. Select Add variable to insert guest or event details, and Add images or Add files to add them to the message
   • Reply-to email address (required) — where guest replies are sent
4. Select Create

Warning

Automatic sending applies only to guests added after the message is created, and only while the event is ongoing or upcoming. To send to an existing guest, follow the manual steps below.

Tip

Before your event, test the auto message by adding yourself as a guest with your own email address, and check how the email and its attachment arrive.

Steps to edit or delete an auto message

1. Go to Events (main menu) > your event > Settings > Auto messages > your auto message
2. Change the message under Details and select Save. To delete the auto message instead, select Delete and confirm

Deleting an auto message does not affect emails already sent.

Steps to send an auto message to an existing guest

You can send an auto message to a guest who is already on a list, or send it again after correcting their email address. You need the Admin permission on the event and the guest list.

1. Go to Events (main menu) > your event > Guests
2. Search for and select the guest
3. Save any changes to the guest's details, then select Auto message or Auto messages in the guest details panel
4. Select the messages to send and any Additional recipients to include. Guest email address defaults to the guest's saved email; you can enter another address for this send
5. Select Send by email

The section appears only when you're online and at least one auto message is enabled. It is titled Auto message when one is enabled, or Auto messages when several are enabled. Only enabled auto messages are available. Manual sending ignores automatic trigger conditions, so it also works after the event ends and for guests outside the trigger's guest-list or invitation restrictions. Changing the email here does not update the guest's saved details. Other configured recipients receive it only when selected under Additional recipients.

Steps to send auto messages to several guests

You need the Admin permission on the event and each selected guest list. Learn more about Permissions.

1. Go to Events (main menu) > your event > Guests
2. Select the guests, or all guests matching your search
3. Select Actions > Send auto messages
4. Select the messages and any Additional recipients to include, then Send by email

Each selected message is sent for each matching guest. Selected fixed recipients receive a separate personalized message for each guest. A notification shows how many messages were sent and how many were skipped because no valid recipient was found.

Steps to copy or share an auto message

You need the Admin permission on the event and the guest list. Learn more about Permissions.

1. Go to Events (main menu) > your event > Guests and select a guest
2. Select Auto message or Auto messages in the guest details panel
3. Select the messages and then Copy or share
4. Select Copy to paste the text into another app, or Share to choose an available app, such as WhatsApp

Copying and sharing work without a guest email address. They include the personalized text and links, including any guest confirmation link in the message. Email attachments are not included, and Attendium does not send an email. Share appears only when the device supports native sharing.