Note: To check in guests, you need the Check in guests permission. To view guests, you need the View guests permission. Users can always see guests they've added themselves, even without view guests permission. Learn more about Permissions.
Searching and checking in guests works in offline mode. Offline check-ins save and synchronize when connectivity returns.
Check-ins are tracked in logs (see /help/events/view-logs) and stats (see /help/events/vie). Stats show promoter performance data like which users added guests that attended. Logs display which user checked in guests and when.
The counter on the button shows checked in / total tickets. Press once per person for partial check-ins of groups.
If a guest has both free and non-free tickets, two buttons appear so you can track each type separately.
By default, search uses guest names only:
Select More to access:
To undo a check-in or adjust the count:
Note: The Scan button is only visible on mobile apps, not on the website.
You can scan barcodes to check in guests:
Currently QR codes are supported. You can scan:
For tickets, there are two types of QR codes with different default behaviors:
For passes, scanning selects the guest (like the "1 QR code per guest & guest list" option).
The scanner works in offline mode, synchronizing check-ins when connectivity returns.
To change how the scanner works:
Built-in camera scanning works for most events. For high-volume events requiring speed and precision in dark conditions, consider dedicated hardware devices like the Zebra TC58 with built-in imagers. These external imagers can be faster and more precise than regular device cameras, but for most events a normal iOS or Android device with the camera scanner is sufficient.
Contact support before purchasing hardware to confirm compatibility.