Note: To manage event permissions, you need Admin permission on the event. Learn more about Permissions.
To collaborate on an event, users need permission to access it. The master user (the first user created when setting up an account) automatically has permission to everything in the account. Other users require explicit permissions to access events.
If you need to create new user accounts, account admins can add more users under Settings (main menu) > Users.
To grant permissions to users not in the list:
When you select a user, you can grant these permissions:
Admin — Full control over the event, including managing other users' permissions
View guests — See guest information across all guest lists
Add guests — Add new guests to the event
Check in guests — Check guests in at the event
When a user has the Add guests permission, you can set additional limits:
These limits can be set per guest list or for the entire event (which includes all guest lists). Permissions for pass types linked to the event must be configured separately in the pass type permissions section.
The permission system offers flexible management through inheritance:
Individual user accounts — Give colleagues, partners, and promoters their own accounts to track activity and maintain accountability
Shared check-in devices — Use a single user account for all check-in devices at the door
Limit access appropriately — Grant only necessary permissions, especially for check-in accounts. Give door staff only "Check in guests" permission to prevent adding or modifying guest data. If a device is lost, limited permissions prevent unauthorized access