Pricing
News
Sign up
Log in
PricingAbout usContact usTestimonials
Log inSign upForgot password?
Terms of servicePrivacy policyDeveloper termsSecurityPrivacy settingsGDPR
NewsFeaturesHelp centerSystem status
iOS appAndroid appWeb app

Manage your subscription

Your subscription plan decides which features are available and how many guests each event can have. The subscription page shows the available plans, your current plan marked as Active, and a Feature comparison of the plans below.

To manage the subscription, you need the Admin permission on the account. Learn more about Permissions.

Note

Subscriptions cannot be bought or changed in the iOS and Android apps. Log in at attendium.com in a web browser instead. Your subscription applies on all your devices.

Steps to buy a subscription

  1. Go to Settings (main menu) > Account > Subscription
  2. Select the plan length at the top, for example Monthly or Yearly
  3. Select Select on the plan you want
  4. Check Buyer details. Select Edit account details if something is missing, such as your tax ID
  5. Set Subscription auto renewal: On - automatically charge until turned off or Off - one time charge only
  6. Select a Payment method: a card on file, New card or, if your account has invoice payment terms, Invoice
  7. Enter the card details if you selected a card
  8. Select Pay, or Buy if you selected Invoice or there is nothing to pay

If there is nothing to pay, no payment method is needed: select Buy directly.

If you have a voucher code, select Add voucher code before buying and enter the Voucher code. Then select Add.

When the purchase is complete, the subscription is active immediately. Select Download invoice PDF to save the invoice, or find it later under Invoices (see Pay invoices).

Steps to change plan

  1. Go to Settings (main menu) > Account > Subscription
  2. Select Select on the new plan
  3. Check Buyer details, set Subscription auto renewal and the Payment method, and enter the card details if needed
  4. Select Pay, or Buy if you selected Invoice or there is nothing to pay

To switch to the Free plan, disable auto renewal instead. The account moves to the Free plan when the current plan ends.

Steps to cancel or restore auto renewal

With auto renewal active, the account is charged at the start of each billing cycle. Disabling it is how you cancel a subscription: the current plan stays valid until its end date and is not renewed.

  1. Go to Settings (main menu) > Account > Subscription
  2. Under Auto renewal, select Disable auto renewal

To undo this before the plan ends, select Enable auto renewal in the same place.

Steps to manage the payment method

The card used for auto renewal is stored under Payment methods. The page shows the card on file, with its type and last digits.

Note

Payment methods are not available in the iOS and Android apps. Log in at attendium.com in a web browser instead.

  1. Go to Settings (main menu) > Account > Payment methods
  2. Select New payment method, or Replace with new payment method if there already is one
  3. Enter the card details and select Save

To remove the card, select Delete and confirm. Without a card on file, auto renewal of the subscription is deactivated too, unless the account has invoice payment terms.

Edit account details
Pay invoices